1. General Position All sales are final. DASH products are consumable goods intended for human ingestion. In the interests of food safety, product integrity, and traceability, DASH does not accept returns or issue refunds for reasons of over-ordering, slow sell-through, change of assortment, flavour or strength preference, or any other commercial reason. Goods that have left DASH's custody cannot be reintroduced into the supply chain. 2. Permitted Claims DASH will accept a claim only where the goods are affected by one of the following: a) Manufacturing or quality defect — including seal or pouch failure, foreign matter, or product that does not conform to the agreed specification; b) Incorrect or short shipment — goods supplied differ from the confirmed purchase order in SKU, quantity, or strength; c) Transit damage — damage sustained prior to transfer of risk, as defined in clause 3; d) Insufficient remaining shelf life — product delivered with materially less than the agreed remaining shelf life at the point of delivery. 3. Transfer of Risk Distributor orders are supplied DDP to the warehouse nominated by the buyer. Risk in the goods passes to the buyer upon delivery at that warehouse. DASH accepts no liability for loss, damage, deterioration, or contamination occurring after that point, including damage arising from onward transport, handling, or storage by the buyer. 4. Notification Periods Claims must be submitted in writing to [claims@ / sales@] within the following periods, failing which the goods are deemed accepted: Claim type Notification deadline Visible transit damage, shortage, or incorrect shipment 7 calendar days from delivery Latent quality or manufacturing defect 30 calendar days from discovery, and in no case after the product's expiry date 5. Claim Procedure Every claim must include: the DASH invoice and purchase order number; the affected SKU, batch/lot code, and quantity; clear photographs of the product, batch coding, and outer packaging; and a description of the defect. The affected goods must be retained in their original condition and held available for inspection, and must not be destroyed, returned, or otherwise disposed of until DASH has issued written instructions. DASH reserves the right to inspect the goods, request samples, or appoint a third party to assess the claim. 6. Remedy Where a claim is accepted, DASH will, at its sole discretion, either replace the affected goods on the next scheduled shipment or issue a credit note against future orders. Cash refunds are not provided. Remedy is limited in all cases to the invoice value of the affected goods; DASH accepts no liability for freight, duties, storage, handling, lost profit, or consequential loss. DASH may authorise destruction in place in lieu of physical return where return is impractical or where food-safety considerations require it. 7. Exclusions No claim will be accepted in respect of goods that have been: stored outside the recommended conditions (cool, dry, away from direct sunlight and excessive humidity); opened, repackaged, relabelled, or tampered with; sold or transferred outside the buyer's agreed territory or channel; damaged by the buyer or its agents; or held beyond their expiry date. 8. Unauthorised Returns No goods may be returned to DASH without a written Return Authorisation issued in advance. Goods returned without authorisation will be refused, and any resulting costs charged to the buyer's account. 9. Set-Off A pending or disputed claim does not entitle the buyer to withhold, delay, or offset payment against any outstanding invoice. Payment terms remain as stated on the invoice. Two notes. First, clause 3 is doing real work for you — because you quote DDP to the buyer's warehouse, you are carrying risk further into the chain than an FOB seller would, so it's worth stating the cut-off explicitly rather than leaving it implied. Second, if this policy is also going onto boltpouches.com or a future DASH consumer site, you'll need a separate, softer consumer-facing version: US state consumer-protection rules and card-scheme chargeback rules make a flat "all sales final" hard to enforce against a retail buyer, and it tends to trigger disputes rather than prevent them. Want me to draft the consumer version alongside it?