Key Account Manager
--Hybrid--
We are hiring experienced Key Account Managers to take full ownership of a defined book of business and drive repeat orders, account expansion, and long-term account health. This is not a cold-calling or lead-generation role. Success in this position comes from disciplined account management, consistent follow-up, and building strong, trusted relationships with buyers and decision-makers.
You will work closely with our field sales team and call center to ensure smooth account handoffs, ongoing support, and predictable ordering behavior across assigned accounts.
Responsibilities
- Own and manage a portfolio of high-value retail and distributor accounts
- Drive repeat orders and account expansion as the primary performance KPI
- Maintain a consistent cadence with top accounts (calls, check-ins, follow-ups)
- Review account performance weekly to identify growth opportunities or risk areas
- Coordinate clean handoffs from field sales and call center teams
- Re-engage stalled or at-risk accounts and restore ordering behavior
- Work cross-functionally with operations, inventory, and fulfillment teams
- Maintain accurate account ownership, notes, and next actions in CRM/ERP systems
- Provide weekly updates on account performance, risks, and growth opportunities
Must Have
- 3+ years of experience as a Key Account Manager, Account Manager, or Account Executive
- Industry experience in distribution, CPG, wholesale, retail, or closely related sectors
- Proven ability to manage and grow an existing book of business with a focus on repeat orders
- Experience working with retail buyers, distributors, or multi-location accounts
- Strong follow-up discipline and ownership mindset for account outcomes
- Clear understanding of sales handoffs, account ownership, and lifecycle management
- Experience using CRM or order management systems to track activity and performance
Nice to have
- Existing book of business or active industry relationships
- Experience managing regional or national accounts
- Familiarity with wholesale ordering cycles and inventory-driven sales models
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
- Competitive compensation aligned with account performance and growth
- Ownership of high-value, strategic accounts (no cold lead chasing)
- Collaborative environment with strong sales, operations, and support alignment
- Clear performance metrics focused on repeat revenue and retention
- Opportunity to grow with a scaling organization in the US market