GW Agent Mobile App – Privacy Policy
Effective Date: 30 July 2026 • Last Updated: 30 July 2026
1. Who we are
This Privacy Policy describes how GW Design and Distribution LLC, doing business as GW Products USA (“GW Products,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you use the RepGrid mobile application (the “App”), also referred to internally as the GWP Rep Portal / GWAgent.
- Website: https://www.gwproductsusa.com/
- Privacy / support email: Info@gwproductsusa.com
- Phone: +1 (971) 397-7173
RepGrid is a B2B sales-agent portal. It is intended for sales agents and applicants working with GW Products USA to help onboard retailers into the GW Products wholesale network. It is not directed to children or consumers shopping for personal use.
This App-specific policy supplements our general Privacy Policy at https://www.gwproductsusa.com/privacy. If there is a conflict about how RepGrid handles data, this policy controls for the App; otherwise both apply.
2. Scope
This policy covers information processed through:
- The RepGrid iOS and Android apps
- Related agent onboarding, lead, signup, earnings, and account features
- Linked web flows opened from the App (for example retailer signup pages and payout / Stripe Connect onboarding)
It does not cover third-party websites or apps that we do not control, even if linked from the App.
3. Information we collect
3.1 Information you provide
Depending on features you use, we may collect:
Category | Examples |
Account & identity | Name, email address, phone number, password or authentication credentials, date of birth / age confirmation, profile details |
Address | Residential or mailing address provided during agent signup or account updates |
Identity verification | Images or files of government-issued identification and related verification materials |
Tax & payout setup | Tax-related information and payout account details needed to enable commissions and withdrawals |
Lead & retailer outreach | Retailer / lead names, business details, contact information, invite status, notes, and signup progress you enter or generate in the App |
Photos | Store or location-verification photos taken or uploaded during in-person signup workflows |
Communications | Messages you send to support; notification preferences (for example SMS / WhatsApp consent where offered) |
Other content | Information you submit through forms, reviews of application status, or account settings |
3.2 Information collected automatically
When you use the App, we and our service providers may automatically collect:
- Device and technical data (such as device type, operating system, app version)
- Log and diagnostic data related to App performance, errors, and security
- Network information reasonably needed to provide secure API access
- Approximate usage events tied to App functionality (for example feature screens loaded), if enabled on our servers
We do not request device GPS / precise location permission for RepGrid as currently configured. Store “verification” photos are captured via camera or photo library, not continuous location tracking.
3.3 Information from third parties
We may receive information from:
- Payment / payout processors (for example Stripe) in connection with Connect onboarding and withdrawals
- Our business systems and backends that power agent accounts, leads, signups, and commissions
- Partners or processes involved in retailer signup completion when a lead you invited registers
4. How we use information
We use personal information to:
- Create and manage sales-agent accounts and applications
- Verify identity and prevent fraud or misuse
- Enable in-person and remote retailer signup workflows (QR codes, invite links, one-time codes)
- Manage leads, signup status, and related commission eligibility
- Calculate, display, and pay commissions and withdrawals
- Provide customer support and send service-related notices
- Comply with law, tax, accounting, and regulatory obligations
- Improve security, reliability, and performance of the App
- Enforce our terms and protect rights, property, and safety
We do not sell your personal information for money. We do not use RepGrid data for third-party cross-app advertising tracking.
5. How we share information
We may share information with:
Recipient | Why |
Service providers | Hosting, infrastructure, communications, identity verification support, analytics/diagnostics (if used), and similar processors acting on our instructions |
Payment processors | To set up payout methods and process withdrawals (for example Stripe Connect) |
Retailer signup systems | To complete invites and onboarding flows tied to your leads (for example signup.gwproductsusa.com) |
Affiliates / internal teams | Where needed to operate GW Products USA programs |
Professional advisors | Legal, accounting, auditors, where appropriate |
Authorities | When required by law, legal process, or to protect rights and safety |
Business transfers | In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections |
We require service providers to protect personal information and use it only for the services they provide to us, except as otherwise permitted by law.
6. Camera and photo library
The App may request access to your camera and photo library to:
- Capture or upload identity documents for agent verification
- Capture or upload store verification photos during in-person retailer signup
You can deny permission in device settings, but some verification or signup features may not work without access.
7. Cookies and similar technologies
The native App may not use browser cookies in the same way as our website. In-app WebViews (for example signup or payout onboarding) and our websites may use cookies, local storage, or similar technologies as described in our general Privacy Policy: https://www.gwproductsusa.com/privacy.
8. Data retention
We retain personal information only as long as needed for the purposes described in this policy, including:
- As long as your agent account remains active
- As needed to pay commissions, meet tax and bookkeeping requirements, and resolve disputes
- As required by law or to establish, exercise, or defend legal claims
When information is no longer needed, we will delete or de-identify it in accordance with our retention practices, unless a longer period is required or permitted by law.
9. Security
We use commercially reasonable administrative, technical, and organizational measures to protect personal information, including encryption in transit (HTTPS/TLS) and access controls on our systems. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
10. Your choices and rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Receive a portable copy of certain information
- Withdraw consent where processing is based on consent (withdrawal does not affect prior lawful processing)
To exercise rights or request account deletion for RepGrid, email Info@gwproductsusa.com with the subject line “RepGrid Privacy Request” or “RepGrid Account Deletion” and enough detail for us to verify your identity and locate your account. We will respond within the time required by applicable law.
You may also update certain profile information in the App’s Account settings.
If you are in the EEA/UK and believe we have not resolved your concern, you may lodge a complaint with your local supervisory authority. For U.S. state privacy rights (for example CCPA/CPRA where applicable), contact us using the email above; we will not discriminate against you for exercising rights available under law.
11. Children’s privacy
RepGrid is not directed to children. Sales-agent eligibility may require users to be 21 years of age or older. We do not knowingly collect personal information from children under 13 (or under 16 where that is the applicable standard). If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
12. International users
GW Products USA operates in the United States. If you access the App from outside the U.S., your information may be processed in the United States or other countries that may have different data-protection laws than your home country. Where required, we use appropriate safeguards for cross-border transfers.
13. Third-party links and services
The App may open third-party or GW Products web experiences (signup pages, payout onboarding). Their privacy practices are governed by their own policies. Stripe’s privacy materials apply to data processed by Stripe in connection with payouts.
14. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date and, when changes are material, provide additional notice as appropriate (for example in-app notice or email). Continued use of the App after an update means you acknowledge the revised policy.
15. Contact us
GW Design and Distribution LLC (d/b/a GW Products USA)
Email: Info@gwproductsusa.com
Web: https://www.gwproductsusa.com/
Phone: +1 (971) 397-7173
WhatsApp: +1 (551) 328-9056
For general website / marketplace privacy topics, also see: https://www.gwproductsusa.com/privacy.
