Privacy & Cookie Policy

COOKIE & Privacy POLICY

Introduction

GW Products operates an e-commerce marketplace and is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal information when you use our website and mobile app. It also explains your choices (including cookie settings) and how to contact us.

Information We Collect

GW Products collects information you provide directly and information collected automatically:

Account and Transaction Data: When you create a buyer or seller account or make a purchase (even as a guest), we collect personal details like name, email address, phone number, shipping and billing address. We also collect payment information (such as credit card details, billing address) to process transactions.
Business and Seller Info: Sellers provide business details (business name, contact information, bank account or payment account info, tax ID) to manage sales and payments on our platform.
Product and Service Information: We collect listing details, product descriptions, and images you upload as a seller. Buyers may provide product preferences or reviews for products.
Device and Usage Data: We automatically collect technical information about your device and usage of our services (see Cookies and Tracking below). This includes your IP address, browser type, operating system, device identifiers, crash reports, and pages visited.
Communications: When you contact our customer support or otherwise communicate with us (including messages through the platform), we collect any information you provide.

We only collect personal information needed to operate our marketplace, comply with legal obligations, and improve your experience.

How We Use Your Information

GW Products uses your information to provide and improve our services, including:

Order Fulfillment: To process and ship purchases, send order confirmations, and provide customer support.
Account Services: To create and manage user accounts, verify your identity, and communicate with you about your account or transactions.
Messaging: To facilitate communication between buyers and sellers and to send transactional or operational messages (account updates, support responses, policy notices).
Personalization: To customize the site/app (for example, showing relevant products or offers) and remember your preferences.
Security and Fraud Prevention: To protect against fraud, unauthorized transactions, claims or other liabilities, and to ensure network and information security.
Marketing (with Consent): We may use your email address or phone number to send newsletters, promotions, or offers, but only if you have opted in to receive them. You can unsubscribe anytime. We do not use your payment information for marketing.
Analytics: To analyze trends and monitor usage of our site/app (for example, through third-party analytics tools like Google Analytics). This helps us understand how users use our services so we can improve. Any analytics data we receive is aggregated or anonymized.

We only use your information for the purposes described above or as otherwise permitted by law.

How We Share Your Information

We do not sell your personal information to third parties. We share information only as follows:

Service Providers: We work with companies that help us operate our marketplace and provide our services (such as payment processors, shipping carriers, hosting providers, marketing and analytics services, and customer support tools). These service providers have access to personal information needed to perform their functions but are not allowed to use it for their own purposes.
Payment Processing: Your payment information is handled securely by trusted payment processors. We do not store full payment details on our servers; instead, we rely on encryption and tokenization through those processors.
Legal and Safety: We may share information if required by law (like a subpoena or other legal process), to respond to lawful requests by public authorities, or to protect the rights, property, or safety of GW Products, our users, or others.
Business Transfers: If GW Products is involved in a merger, acquisition, or sale of assets, user information may be transferred. You will be notified via email or a prominent notice on our site/app if this happens.
Aggregated or Anonymized Data: We may share aggregated or de-identified data (for example, overall usage statistics) publicly or with business partners without identifying you personally.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze site traffic. Cookies are small text files placed on your device. For example:

Essential Cookies: Necessary for website functionality (e.g., keeping you logged in, remembering items in your shopping cart).
Analytics Cookies: Help us understand how visitors use the site so we can improve it (for instance, Google Analytics). These collect information in a way that does not directly identify you.
Advertising Cookies: We may use cookies to show you relevant advertisements (for example, targeting ads based on your interests).

You can manage or disable cookies through your browser or device settings. For example, you can set your browser to refuse or delete cookies. Please note that blocking cookies may affect how our website or app functions.

Your Choices and Rights

Account Information: You can review, update, correct, or delete your account information by logging into your account and editing your profile or by contacting us (see Contact Us below).
Guest Checkout: If you check out as a guest, we create an order record to process your purchase. We do not create a full user account unless you choose to register. If you have questions about information tied to a guest order, please contact us.
Opting Out of Marketing: You can stop receiving marketing emails or messages from us by following the unsubscribe instructions included in those communications or by contacting us. You can also opt out of interest-based advertising by visiting sites like optout.aboutads.info or using your device’s privacy settings.
Access and Deletion Requests: If you want to know what personal information we have about you, or if you want us to delete it (subject to applicable law and our need to maintain records for legitimate business or legal purposes), please contact us. We will respond to requests in accordance with applicable laws. Note that some state laws may provide additional rights; if you are a California resident, you may have specific rights to know about and delete your personal data.
Do Not Track: Currently, our website does not respond to “Do Not Track” browser signals because no established standard exists for compliance.

Please note that even if you opt out of marketing or delete certain data, we may still retain some information as needed to comply with legal obligations or complete pending transactions.

Security

We take data security seriously. We use industry-standard practices (such as encryption for data in transit and at rest, secure servers, and firewalls) to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Children’s Privacy

GW Products is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 13 without verification of parental consent, we will delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. If there are material changes, we will notify you by posting an announcement on our site/app or sending an email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this policy or our practices, please contact GW Products:

By Email: info@gwproductsusa.com